HELP & FAQS

It is easy to sign up for the JACK Online Casino, simply visit the registration page, and follow the prompts. Please note: You must be 21 years or older and a resident of the United States of America.

Yes. Sign up is absolutely free. Every new player is welcomed with free Chips to play with. You can use your Chips to play the JACK Online Casino games. If you run out of Chips don’t worry, if you log back in to your account each day, you will automatically get free Chips added to your account.

If you don’t want to wait for your daily bonus or would like to add to your chips, you can purchase more chips here.

Every JACK Online Casino player has an account which contains Chips. These Chips are used to play the games in the JACK Online Casino.

If you have run out or want to purchase more Chips you can use your credit card, debit card or via your PayPal account to purchase more. All major credit cards are accepted.

No. Chips cannot be redeemed or exchanged and have no cash value. Chips are used to play the games in the JACK Online Casino only.

You can enjoy a wide range of slot games, table games, video poker, multiplayer poker, keno and other exciting games. More games are being added frequently, so make sure you come back to check out new game releases.

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus chips with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

This site supports the following web browsers:

Windows
• Microsoft® Edge (most recent stable version)
• Google Chrome
• Mozilla Firefox

Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome
• Mozilla Firefox

If using another browser with this site you may experience reduced functionality or poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome or Mozilla Firefox.

Yes. You can visit JACK Online Casino using a smart phone or a tablet for a mobile-optimized experience. They can choose from instant-play Blackjack and Roulette, created specifically for mobile gaming, or download your choice of mobile gaming app from the website (for Android devices) or direct from the Apple App Store (for iPads & iPhones).

Don’t worry. If you forget your password, you can click here. You will receive an email to reset your password (remember to also check spam folders).

If you are still experiencing difficulties or have any other questions, you can contact the JACK Online Casino Customer Service Team at [email protected].

We have a team standing by to help our guests at all times.

Our leaderboard keeps track of our players with the highest winnings. We have three leaderboards showing the top winners for the hourly, daily and weekly leaderboards. The top players receive extra chips depending on their rank.